Content and Takedown Policy

This Content and Takedown Policy explains the content standards and complaint procedures for PostMite, a service operated by Nelson Technology Group, LLC (“PostMite,” “NTG,” “we,” “our,” or “us”).

This policy should be read together with our Terms of Service and Privacy Policy.

1. How PostMite Handles Content

PostMite is an AI-assisted social media planning and content creation tool. Users may create, generate, edit, organize, save, and schedule reminders for social media content inside their private PostMite accounts.

PostMite does not automatically publish content to social media platforms and does not require users to connect their social media accounts.

Users are responsible for reviewing, editing, approving, and manually publishing any content they choose to use outside PostMite.

Content manually published to Facebook, Instagram, TikTok, LinkedIn, X, Threads, Pinterest, YouTube, Lemon8, or another third-party platform is governed by that platform’s own rules, reporting procedures, and legal obligations.

2. User Responsibility

Users are solely responsible for the topics, instructions, text, images, media, business information, drafts, and other materials they provide to PostMite.

Users are also responsible for all content they generate, copy, download, upload, distribute, or publish using PostMite.

Before using or publishing content, users must:

• Review AI-generated material for accuracy
• Correct false, incomplete, or misleading information
• Confirm names, dates, prices, claims, quotations, and links
• Obtain permission to use protected material
• Respect copyright, trademark, privacy, and publicity rights
• Follow applicable advertising and disclosure rules
• Follow the rules of each platform on which content is published
• Ensure that content complies with applicable law

AI-generated content may be inaccurate, repetitive, incomplete, inappropriate, outdated, or similar to material generated for another user. PostMite does not guarantee that generated content is original, unique, accurate, or legally suitable for publication.

3. Prohibited Content and Conduct

Users may not use PostMite to create, request, store, promote, or distribute content that:

• Violates applicable law or promotes illegal activity
• Infringes copyright, trademark, privacy, publicity, or other legal rights
• Contains material the user lacks permission to use
• Is fraudulent, deceptive, or intentionally misleading
• Promotes scams, phishing, spam, or manipulative engagement
• Impersonates another person, business, or organization without authorization
• Contains threats, harassment, stalking, bullying, or intimidation
• Promotes hatred or dehumanization targeting protected groups
• Contains sexual exploitation or sexual content involving minors
• Promotes human trafficking, exploitation, or abuse
• Contains malware, harmful code, or instructions intended to compromise systems
• Reveals private, confidential, or sensitive information without permission
• Creates a serious risk of physical, financial, or reputational harm
• Violates the rules of a platform on which the user intends to publish it

Users may not attempt to bypass PostMite safeguards, overload the service, access another user’s account or content, conceal abusive activity, or repeatedly create accounts after suspension or termination.

4. Reporting Content or Conduct

You may report content or conduct that you reasonably believe:

• Infringes your copyright, trademark, or other legal rights
• Uses your name, image, or personal information without permission
• Impersonates you or your organization
• Contains unlawful, threatening, abusive, or exploitative material
• Violates the PostMite Terms of Service
• Presents a credible safety, fraud, or security concern

Send reports to: support@postmite.com .

Include “Content Report” in the subject line whenever possible.

5. Information to Include in a General Content Report

To help us investigate efficiently, include as much of the following information as reasonably possible:

• Your full name
• Your email address and other appropriate contact information
• A clear description of the content or conduct being reported
• The PostMite account involved, if known
• The location of the disputed material inside PostMite, if known
• Relevant dates, links, screenshots, or supporting documents
• An explanation of why you believe the content violates your rights or our policies
• A description of the action you are requesting

Do not submit passwords, complete payment-card numbers, government identification numbers, medical records, or other unnecessary sensitive information.

6. Copyright Complaints

If you believe that material stored or used through PostMite infringes a copyright you own or are authorized to enforce, send a written copyright complaint to:

Nelson Technology Group, LLC
PostMite Copyright Contact
Email: support@postmite.com

Include “Copyright Complaint” in the subject line and provide:

• Your physical or electronic signature
• Identification of the copyrighted work you claim has been infringed
• Identification of the disputed material and enough information for us to locate it
• Your name, mailing address, telephone number, and email address
• A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
• A statement that the information in your complaint is accurate
• A statement, made under penalty of perjury, that you own the copyright or are authorized to act for the copyright owner

A copyright complaint may be delayed or rejected if it is incomplete, unclear, fraudulent, abusive, or does not provide enough information for us to identify the material.

Submitting a knowingly false copyright complaint may expose the sender to legal liability.

7. Trademark, Impersonation, and Privacy Complaints

A trademark, impersonation, privacy, publicity-right, or similar complaint should include:

• Your identity and contact information
• The right or interest you claim has been violated
• Registration information, when relevant
• A description of the disputed material
• Information reasonably sufficient for us to locate the material
• Supporting evidence showing your connection to the affected person, business, or right
• A statement explaining why the use is unauthorized or unlawful
• The action you are requesting

We may request additional documentation before taking action.

8. Content Published Outside PostMite

PostMite does not publish content directly to social media and does not control content after a user manually publishes it elsewhere.

If disputed content appears on a third-party platform, website, or service, you may need to submit a complaint directly to the company hosting or displaying that material.

PostMite generally cannot remove a social media post, website page, search result, video, image, or other material from a third-party service.

We may still investigate whether a PostMite account was used in violation of our Terms of Service and may take action against that account when appropriate.

9. How We Review Reports

After receiving a report, we may:

• Confirm receipt of the report
• Request additional information or documentation
• Review relevant account, content, and technical information
• Notify the affected PostMite user when appropriate
• Temporarily restrict access to disputed content
• Remove stored content from PostMite
• Restrict particular account features
• Suspend or terminate an account
• Preserve information when reasonably necessary for legal or security purposes
• Refer credible threats or unlawful activity to appropriate authorities
• Decline to act when a report is unsupported, incomplete, or outside our control

The action taken will depend on the available information, the seriousness of the issue, applicable law, user safety, prior violations, and the technical capabilities of PostMite.

We are not required to disclose confidential account information, internal security procedures, legal advice, or the complete details of an investigation.

10. Notice to the Affected User

When appropriate and legally permitted, we may provide the affected user with:

• A description or copy of the complaint
• The identity or contact information of the person submitting it
• Information about content that was restricted or removed
• Instructions for responding or requesting reconsideration

Information submitted in a complaint may therefore be shared with the affected user, our service providers, legal advisers, courts, government agencies, or others when reasonably necessary to investigate and respond.

Do not submit information you are not prepared to have disclosed when disclosure is necessary to process the complaint.

11. Requesting Reconsideration

A user who believes content was restricted or removed by mistake may request reconsideration by emailing support@postmite.com .

Include “Content Reconsideration Request” in the subject line and provide:

• Your full name and PostMite account email address
• A description of the content or account action involved
• An explanation of why you believe the action was mistaken
• Any permission, license, documentation, or other supporting evidence
• A truthful statement that the information submitted is accurate

Submitting a reconsideration request does not guarantee restoration of content or account access.

We may deny reconsideration when content violates our policies even if it does not violate applicable law.

12. Repeat and Serious Violations

PostMite may suspend or terminate users who repeatedly infringe intellectual-property rights, repeatedly violate our content standards, engage in fraudulent conduct, or present a serious security or safety risk.

We may act immediately and without prior warning in cases involving:

• Credible threats of violence
• Child sexual exploitation
• Human trafficking or severe abuse
• Fraud, phishing, or malware
• Unauthorized access to accounts or systems
• Repeated intellectual-property infringement
• Attempts to evade a prior suspension or termination
• Conduct creating substantial legal, security, or reputational risk

13. Abuse of the Reporting Process

You may not use the reporting or takedown process to:

• Submit knowingly false or misleading claims
• Harass, intimidate, or retaliate against another person
• Suppress lawful criticism, commentary, parody, or competition
• Misrepresent ownership or legal authority
• Obtain confidential information improperly
• Flood PostMite with duplicative or automated complaints

We may reject abusive reports, restrict communications, suspend associated accounts, preserve evidence, or take other appropriate action.

14. Emergency and Safety Reports

PostMite support is not an emergency service.

If you believe someone is in immediate danger, contact local emergency services or the appropriate law-enforcement agency.

After contacting the proper authorities, you may also notify PostMite at support@postmite.com so that we can preserve relevant information or take appropriate account action.

15. Preservation and Disclosure of Information

We may preserve account, content, payment, login, and technical information when reasonably necessary to:

• Investigate a complaint
• Prevent fraud or abuse
• Protect users or the public
• Comply with applicable law or legal process
• Establish, exercise, or defend legal rights
• Enforce our Terms of Service

Information may be disclosed when required by valid legal process or when otherwise permitted under our Privacy Policy and applicable law.

16. No Guarantee of a Particular Result

Submitting a report does not guarantee that content will be removed, an account will be suspended, or any particular action will be taken.

PostMite does not determine private legal disputes or decide who ultimately owns intellectual property. Complex disputes may need to be resolved by the involved parties, a court, or another appropriate authority.

17. Changes to This Policy

We may update this Content and Takedown Policy when PostMite changes or when legal, security, or operational requirements develop.

The updated policy will be posted on this page with a revised “Last updated” date.

Material changes may also be communicated through PostMite, by email, or through another reasonable method when appropriate.

18. Contact Information

PostMite is operated by:

Nelson Technology Group, LLC
Email: support@postmite.com

Use the most appropriate subject line:

• Content Report
• Copyright Complaint
• Trademark Complaint
• Impersonation or Privacy Complaint
• Content Reconsideration Request
• Urgent Safety Report